Passwords / Passphrases
Do
you know your myUTSA password/passphrase?
I forgot my myUTSA Password/Passphrase.
What do I do?
Have you set up your passphrase-reset contact information (i.e. cellphone number,
email address)?
If YES, Request a Reset Code.
If NO, follow these instructions:
- If you have set up your security questions, you may reset your passphrase by answering your security questions. (Note: Don't forget to set up your passphrase-reset contact information AFTER successfully resetting your passphase.)
- If you have NOT set up security questions, visit a UTSA Support Office (i.e. Student Computing Lab, Tech Cafe, etc.) IN PERSON with your picture ID.
Passphrase Standards,
Requirements and Tips
Passphrase Standards
- There are NO RESTRICTIONS on the types of characters you can or
cannot use.
- Your passphrase must contain a minimum of 15 characters.
Passphrase Requirements
- A minimum of 15 characters
- No common phrases
- No patterns of numbers and letters
- Not similar to your previous passphrase
- Not guessable by knowing you or reviewing information about you (such as on Facebook,
Twitter, etc. or your birth date, name)
How do I create a good passphrase?
Here are three EASY ways to come up with a passphrase:
- Create a string of several words.
- Create a sentence.
- Create an acronym.
Contact Us
Get Support in Person, by Phone or via Email
Students:
Faculty/Staff:
Resetting your Passphrase / Receiving a Reset Code
How do I reset my passphrase?
- (Optional) Take the Passphrase Tour: the Passphrase Tour will walk you through:
- The difference between a password and passphrase
- Examples of passphrases
- Why UTSA is switching to using passphrases
- The passphrase-reset process
- (Required) Set Up Contact Information: In order to use the Passphrase Portal
to change/reset your myUTSA passphrase, you will need to have set up contact information .
You may also select this option to edit your contact information or Opt Out.
- Reset Your Passphrase: To reset your passphrase, you will need
to have set up contact information (either a cellphone number or non-UTSA email
address). See step 2.
- Reset your passphrase using your Cellphone number:
- Enter your myUTSA ID and Cellphone number.
- Click Submit.
- Confirm the information you have entered is correct and matches our records. Click
Submit.
- Open the SMS text message sent from TechCafe@utsa.edu .
- Enter your myUTSA ID and reset code from the text
message. Click Submit. (Note: the reset code will expire within
2 hours of its delivery.)
- Enter a new passphrase twice. Click Save Passphrase.
- You should receive a confirmation text message that you have successfully reset
your passphrase.
- Reset your passphrase using your Non-UTSA Email Address:
- Enter your myUTSA ID and non-UTSA Email Address.
- Click Submit.
- Confirm the information you have entered is correct and matches our records. Click
Submit.
- Log in to your email client.
- Open the email sent from TechCafe@utsa.edu.
- Follow the instructions in the email. (Note: the temporary link and reset code will
expire within 2 hours of its delivery.)
- Enter a new passphrase twice. Click Save Passphrase.
- You should receive a confirmation email that you have successfully reset your passphrase.
I
requested a passphrase reset code but did not receive the text message and/or email.
What do I do?
Visit a UTSA Support Office (i.e. Student Computing Lab, Tech Cafe, etc.) IN PERSON with your picture ID.
-OR-
Contact Tech Café by calling 210-458-5555 for further assistance
I did not request a passphrase reset code but received one via text message and/or
email address. What do I do?
A possible reason why you could have received a reset code that you didn't request
is that somebody could have guessed your myUTSA ID and cellphone /non-UTSA email
address.
What to do:
- You can choose to ignore the messages. They don't have access to your cellphone
or to your alternate email address to view the reset code. There is no risk to your
passphrase.
- You can choose to change/remove your passphrase contact information in the Set Up
Phone/Email section of https://passphrase.utsa.edu/.
- If you feel you are being harassed, contact your local police.
I didn’t
receive a confirmation text message/email.
Error Message / Troubleshooting
I have entered
my myUTSA ID and/or cellphone/email incorrectly too many times.
I received
an error message "You have exceeded the maximum allowable attempts to enter a reset
code."
I received
an error message of "The cellphone format is not correct. Try again."
When adding a phone number, enter in a 3-digit area code and 7-digit number. The
cellphone field will only allow 10 numbers to be entered.
I received
an error message of "You have exceeded the maximum allowable attempts to request
a reset code. You must wait 2 hours to request another reset code."
If you received this message, you have
requested a reset code too many
times. Wait 2 hours to request another reset code.
I received
an error message of "The cellphone number/email address is being used by someone
else. Please enter a different cellphone number/email address."
If you received this message, another user has saved this contact information as
their passphrase-reset cellphone number or email address. Enter a different cellphone
number or email address.
If you feel another user is unlawfully using your contact information, contact UTSA Support Office (i.e. Student Computing Lab, Tech Cafe, etc.) immediately.
I received an error
message of "Your reset code or reset code link has expired."
If you requested a reset code using your cellphone number or non-UTSA email address,
the reset code sent will expire within 2 hours of delivery.
Reset codes sent from an Enrollment Services representative expire within 12 hours
of delivery.
My cellphone provider is not
listed in the drop-down list as an option.
Contact Tech Cafe to request
that your cellphone provider be added to the contact information providers list.
A request does not guarantee your provider will be added.