The Official Passphrase website for the Office of Information Technology - UTSA

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Copyright (c) 2011. The University of Texas at San Antonio. All rights reserved.

Passphrase Portal Help

The Passphrase Portal can be used to:

  • Reset your myUTSA Passphrase
  • Set up your passphrase-reset contact information
  • Take the UTSA Passphrase Tour

Passwords / Passphrases

Do you know your myUTSA password/passphrase?

If YES, set up your passphrase-reset contact information.

If NO, follow these instructions:

I forgot my myUTSA Password/Passphrase. What do I do?

Have you set up your passphrase-reset contact information (i.e. cellphone number, email address)?

If YES, Request a Reset Code.

If NO, follow these instructions:

Passphrase Standards, Requirements and Tips

Passphrase Standards

  • There are NO RESTRICTIONS on the types of characters you can or cannot use.
  • Your passphrase must contain a minimum of 15 characters.

Passphrase Requirements

  • A minimum of 15 characters
  • No common phrases
  • No patterns of numbers and letters
  • Not similar to your previous passphrase
  • Not guessable by knowing you or reviewing information about you (such as on Facebook, Twitter, etc. or your birth date, name)

How do I create a good passphrase?

Here are three EASY ways to come up with a passphrase:

  1. Create a string of several words.
  2. Create a sentence.
  3. Create an acronym.

Contact Us

Get Support in Person, by Phone or via Email

Students:


Faculty/Staff:

Resetting your Passphrase / Receiving a Reset Code

How do I reset my passphrase?

  1. (Optional) Take the Passphrase Tour: the Passphrase Tour will walk you through:
    • The difference between a password and passphrase
    • Examples of passphrases
    • Why UTSA is switching to using passphrases
    • The passphrase-reset process
  2. (Required) Set Up Contact Information: In order to use the Passphrase Portal to change/reset your myUTSA passphrase, you will need to have set up contact information . You may also select this option to edit your contact information or Opt Out.
  3. Reset Your Passphrase: To reset your passphrase, you will need to have set up contact information (either a cellphone number or non-UTSA email address). See step 2.
    • Reset your passphrase using your Cellphone number:
      1. Enter your myUTSA ID and Cellphone number.
      2. Click Submit.
      3. Confirm the information you have entered is correct and matches our records. Click Submit.
      4. Open the SMS text message sent from OITConnect@utsa.edu .
      5. Enter your myUTSA ID and reset code from the text message. Click Submit. (Note: the reset code will expire within 2 hours of its delivery.)
      6. Enter a new passphrase twice. Click Save Passphrase.
      7. You should receive a confirmation text message that you have successfully reset your passphrase.
    • Reset your passphrase using your Non-UTSA Email Address:
      1. Enter your myUTSA ID and non-UTSA Email Address.
      2. Click Submit.
      3. Confirm the information you have entered is correct and matches our records. Click Submit.
      4. Log in to your email client.
      5. Open the email sent from OITConnect@utsa.edu.
      6. Follow the instructions in the email. (Note: the temporary link and reset code will expire within 2 hours of its delivery.)
      7. Enter a new passphrase twice. Click Save Passphrase.
      8. You should receive a confirmation email that you have successfully reset your passphrase.

I requested a passphrase reset code but did not receive the text message and/or email. What do I do?

Did you set up your contact information for passphrase resets?

If YES, request a reset code.

If NO, visit a UTSA Support Office in person with your picture ID.

I did not request a passphrase reset code but received one via text message and/or email address. What do I do?

A possible reason why you could have received a reset code that you didn't request is that somebody could have guessed your myUTSA ID and cellphone /non-UTSA email address.

What to do:

  • You can choose to ignore the messages. They don't have access to your cellphone or to your alternate email address to view the reset code. There is no risk to your passphrase.
  • You can choose to change/remove your passphrase contact information in the Set Up Phone/Email section of https://passphrase.utsa.edu/ .
  • If you feel you are being harassed, contact your local police.

I didn’t receive a confirmation text message/email.

Text message:

If you did not receive a confirmation text message, log in to review your contact information. Make sure the cellphone number and Provider you entered is correct.

Email:

Check your email Junk/Spam folder. Make sure to add OITConnect@utsa.edu to your Safe Senders list. If you still did not receive the email, log in to review your contact information and make sure the email address you entered is correct.

Error Message / Troubleshooting

I have entered my myUTSA ID and/or cellphone/email incorrectly too many times.

Wait one hour before you request another reset code.

I received an error message "You have exceeded the maximum allowable attempts to enter a reset code."

Request another reset code and enter the reset code from the message sent from OITConnect.

I received an error message of "The cellphone format is not correct. Try again."

When adding a phone number, enter in a 3-digit area code and 7-digit number. The cellphone field will only allow 10 numbers to be entered.

I received an error message of "You have exceeded the maximum allowable attempts to request a reset code. You must wait 2 hours to request another reset code."

If you received this message, you have requested a reset code too many times. Wait 2 hours to request another reset code.

I received an error message of "The cellphone number/email address is being used by someone else. Please enter a different cellphone number/email address."

If you received this message, another user has saved this contact information as their passphrase-reset cellphone number or email address. Enter a different cellphone number or email address.

If you feel another user is unlawfully using your contact information, contact OITConnect immediately.

I received an error message of "Your reset code or reset code link has expired."

If you requested a reset code using your cellphone number or non-UTSA email address, the reset code sent will expire within 2 hours of delivery.

Reset codes sent from an Enrollment Services representative expire within 12 hours of delivery.

My cellphone provider is not listed in the drop-down list as an option.

Contact OITConnect to request that your cellphone provider be added to the contact information providers list. A request does not guarantee your provider will be added.